Administrative, Sales & Warehouse Coordinator
The Sauna Company – Victoria, Heidelberg West
About Us
The Sauna Company is a leading provider of high-quality traditional hot stone/rock saunas, delivering exceptional wellness solutions to customers across Victoria.
Our commitment to quality, innovation, and customer satisfaction sets us apart in the industry.
As we continue to grow, we are seeking a motivated and detail-oriented team member to join our expanding family business.
Position Overview
We are looking for a versatile Administrative, Sales & Warehouse Coordinator to support our day-to-day operations.
This role combines administration, customer service, warehouse tasks, and basic admin support.
The ideal candidate is organised, proactive, confident, works in a warehouse environment, and is comfortable supporting our managing directors and contractors.
Key Responsibilities
Administrative Duties
Manage daily office operations including scheduling, filing, and general correspondence with management, contractors, and clients.
Handle customer enquiries and deliver professional support via phone, email, and in-person.
Prepare and process quotes, orders, purchase orders and invoices.
Maintain accurate records in Google Drive/Business Suite and Xero.
Support the service and installation teams with job documentation and internal communication.
Sales Support Duties
Great customer service with clients and a punctual can-do attitude
Generate leads, follow up with enquiries, and support the conversion of sales.
Conduct basic product demonstrations and confidently explain product features and benefits.
Assist with showroom appointments, face-to-face customer interactions, and sales meetings.
Warehouse & Stock Handling Duties
Assist with daily warehouse operations including picking/packing orders, receiving incoming stock, and general housekeeping.
Safely load and unload deliveries (forklift operation if licensed).
Conduct regular stock counts and ensure inventory accuracy.
Prepare saunas, components, and freight for dispatch.
Maintain a clean, organised and efficient warehouse environment.
Liaise with couriers, freight companies, and suppliers regarding shipments and deliveries.
Qualifications & Skills
Experience in administration, customer service, warehousing or sales support (trade or construction industry preferred).
Strong organisational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in Google Drive/Business Suite (Sheets/Docs) and Xero.
Ability to work both independently and as part of a small team.
A practical, hands-on approach with confidence working in a warehouse setting.
Forklift licence highly regarded (but not essential).
Interest in wellness or sauna products is a HUGE bonus.
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