Your day to day - Warmly welcome guests and escort or guide them to Reception as appropriate. - Assist with guest luggage handling, delivery, and secure storage. - Organise and deliver special guest amenities, including welcome setups and personalised requests. - Oversee driveway traffic and coordinate deliveries at the loading dock efficiently. - Manage guest bookings for Concierge Services accurately and promptly. - Ensure consistently high standards of customer service across Reception and Lobby areas. - Record, manage, and resolve guest complaints in a professional and timely manner. - Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling. - Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay. - Respond promptly and effectively to guest enquiries, issues, and requests. - Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism. - Support Front Office operations and checklists as required. - Promptly report any accidents, incidents, or hazards to the Manager or OH&S representative. - Perform other duties as required to ensure smooth departmental operation. What we need from you - Previous hotel experience is advantageous - Positive attitude, strong willingness to learn - Strong communication skills to interact professionally with guests, colleagues, and partners. - Proficient in Microsoft Office and Front Office systems, including Opera. - Strong problem-solving, organisational, motivational, and training abilities. - Physically fit to meet the demands of the role. o Frequent walking, standing, bending, squatting, kneeling, and stooping. o Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg). o Extended work at computer screens. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.