We are seeking a skilled Telesales Specialist to join our team. As a telesales professional, you will be the first point of contact for prospective customers and responsible for generating appointments for our design consultants.
This is a challenging yet rewarding role that requires excellent communication skills, a clear and confident phone manner, and the ability to build quick rapport with customers.
Key responsibilities include making outbound calls to warm and cold leads, qualifying leads, handling appointment-setting, and following up on marketing campaigns and website enquiries.
You will work closely with our design team to drive business growth and meet sales targets. In return, we offer a competitive base salary, attractive commission structure, flexible work options, and opportunities for career development within a growing business.
About the Role
* Make outbound calls to warm and cold leads to promote business services
* Qualify leads and handle appointment-setting for our kitchen design team
* Follow up on marketing campaigns, website enquiries, and referrals
* Maintain accurate records of calls, leads, and outcomes in the CRM system
* Meet and exceed weekly/monthly call and appointment targets
* Provide a professional, friendly, and customer-focused experience on every call
Requirements
* Experience in telemarketing, telesales, or call centre sales (preferred, but not essential – training provided)
* Excellent communication skills with a clear, confident phone manner
* Motivated by achieving results and hitting targets
* Strong appointment-setting and the ability to discern interest versus need for appointments and timeframes
* Ability to build quick rapport and handle objections professionally
* Organised, resilient, and comfortable working in a KPI-driven environment
* Positive attitude and a team player mindset
What We Offer
* Competitive base salary + attractive commission structure
* Flexible work options (full-time or part-time available with fixed hours)
* Supportive, team-oriented environment with training provided
* Career development opportunities within a growing business
* Staff Events