Technical Support Specialist
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The role of a Technical Support Specialist is to provide exceptional technical guidance, problem-solving, and support to clients while collaborating closely with internal teams. In this capacity, you will be the go-to resource for advanced technical solutions and troubleshooting, diagnosing and resolving issues related to third-party integrations.
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About the Role
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* This is a great opportunity for someone passionate about customer success and technical innovation to play a critical role in enhancing client experiences.
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* You will deliver exceptional technical support to customers and partners by resolving inquiries and issues.
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* You will serve as the subject matter expert for key integrations, such as QuickBooks, HubSpot, and GSuite.
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* You will train internal teams and customers on new features, integrations, and best practices.
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* You will monitor and maintain vendor platform integrations by testing and managing accounts.
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Requirements
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* 2+ years experience in a technical support role, including but not limited to supporting APIs, Workato, Kibana, SQL, XML, and JSON.
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* Analytical, proactive, and resourceful with a track record of tackling complex technical challenges.
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* Strong communication skills, able to explain technical concepts to non-technical audiences.
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* Dedicated to providing exceptional client support with a passion for educating and empowering others.
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Benefits
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* A fast-scaling company with opportunities for growth.
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* A positive and supportive work environment with a team of smart, motivated colleagues.
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* A hybrid work model allowing for flexibility and work-life balance.
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* A performance bonus plan.
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* A life events program.
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* An employee assistance program.
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* A pet-friendly office.
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* Quarterly employee recognition awards.
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About Us
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We are a global company with a diverse workforce, committed to building a workplace that celebrates individuality and amplifies your voice. We believe in fostering creativity and celebrating our differences to make our workplace special and our product exceptional.
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