Select how often (in days) to receive an alert:Job Title: Leader Asset Management - Suncorp BankDepartment: SB Specialist Customer CareDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleThe Leader Asset Management is responsible to provide leadership for a specialist team managing recoveries through the management of troublesome retail asset portfolios by applying recovery processes and procedures to high-risk customers and accounts. Oversee a dedicated team of specialists who navigate legal recovery, mortgagee in possession, and lenders mortgage insurance (LMI) processes. Act as the primary liaison with field agents, external panel solicitors, and the Bank's LMI insurer to ensure streamlined communication and process efficiency.You will manage escalations and difficult conversations with customer during the recoveries process. You will also ensure effective arrears recovery and account normalisation benefits, avoiding incidents and enabling Home Lending’s customer ambitions. Implement and refine robust recovery strategies while ensuring full compliance with relevant legal frameworks.What will your day look like?As a Leader Asset Management, you will:Determine the reason and causes for the delinquency for high-risk customers and accounts and take appropriate action to maximise the recovery of arrearsAssess and approve the most appropriate course of action for the recovery of arrears given individual customer circumstances.Manage issuance of statutory notices for the wider Customer Assist Teams.Prepare strategies detailing appropriate recovery options, specific provisions, and write off processesEnsure compliance with policy and procedures, statutory and legal requirements in all recovery mattersIdentify and make recommendations to the Manager, on processes and procedures or other issues and improvementsWhat will you bring?To grow and be successful in this role, you will ideally bring the following:Highly experienced in recoveries and workout methods and procedures with business /commerce or law degree desirableAn understanding of the legal and regulatory framework in which the recovery area must operate, and constraints imposed by law.Clear understanding of specific financial and disclosure aspects of recoveries within Corporations Law and other statutes.Banking and lending experience /financial and credit management experience /qualifications Experience in work out of problem loans and alternatives and options available or alternatively lending experience.Experience in complex property recovery issues.Experience with insolvency administrators and ability to understand more complex legal issues and advice.Experience in collection techniques and “best practice” methods.You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93250.Job Posting End Date
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