Are you passionate about delivering exceptional service and fostering collaboration to drive supply chain excellence?
About the Role
We are seeking a skilled Senior Freight Forwarder, Pharma & Healthcare to join our Melbourne team.
* Implement and support the Global Healthcare Quality Management System (HealthcareQMS) within the Melbourne Branch.
* Ensure all shipments comply with current healthcare policies, QMS standards, and operational procedures.
* Provide Validaide training and configure/approve trade lanes as needed.
* Monitor compliance and escalate operational gaps to the Product Owner.
* Engage with internal teams, partners, and customers to support service excellence and QMS alignment.
* Collect and analyze market insights, feedback, and data to recommend improvements.
* Assist Healthcare Management and Sales teams in customer retention and new business development.
About You
* Solid understanding of freight forwarding, especially healthcare or pharmaceutical shipments.
* Proficient in CargoWise One and Microsoft Office, particularly Outlook and Excel.
* Strong knowledge of quality systems, compliance, and customer service in healthcare logistics.
* Excellent communication and problem-solving skills, with a proactive approach to improvement and collaboration.
Why DSV?
DSV is a dynamic, inclusive, and diverse workplace that values integrity, respect, and individual rights. Join a top-performing global company committed to sustainability and high-quality service.
We believe diversity enhances our competitiveness and welcome applicants from all backgrounds. We are committed to hiring talented individuals and supporting their growth and career development.