Job Overview
Crown Towers Sydney is looking for an exceptional hospitality professional to join as a Part‐time Butler. Working in Sydney's most luxurious property, you will deliver elevated levels of service that exceed all expectations for our VIP & villa guests, as well as our on‐site residents of One Barangaroo.
Responsibilities
* The main point of contact for all VIP guests and residents during their stay
* Providing tailored and personalised services for our guests and VIPs
* Anticipating, managing and fulfilling individual needs and requirements
* Ensuring the villas are well maintained and presented for guests, including special requests, preferences and arrangements are efficiently managed
* Planning and coordinating F&B services, as well as offering the facilities and events available on‐property
* Partnering with key stakeholders, including Front Office, Concierge, VIP Gaming, F&B, Maintenance, Security, etc.
Qualifications
* Demonstrated experience in a similar role at a premium or luxury venue
* Ability to provide tailored and bespoke customer experiences to VIP clients
* Exceptional stakeholder and customer relations skills, with ability to build rapport quickly
* Ability to use technology and be adaptable to different software applications
* Strong time management, organisational and communication skills
* A current RSA certificate (or be willing to obtain prior to commencement)
* Ability to work across a 24/7 roster when required
Benefits
* Opportunity to elevate your career in Sydney's most luxurious integrated resort
* Complimentary meals at our on‐site staff restaurant plus discounts at various F&B venues on property
* Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
* Chance to take part and be rewarded in Crown's group‐wide recognition and awards program
* Access to discounts with our corporate partners – including tickets to events, performances and more
Equal Employment Opportunity
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Butler – PT • Council of the City of Sydney, NSW, Australia
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