Documentation Operations Analyst
About the Role
A leading international bank is hiring a Documentation Operations Analyst to support client onboarding and servicing activities during a transition of documentation processing work to an offshore partner in India. This is a highly administrative, detail‐oriented role involving both physical and digital document management across multiple banking products.
You'll join a lean, collaborative local team and be treated as a full team member, receiving full training and exposure to global banking standards and governance practices.
Key Responsibilities Document Management & Processing
* Manage physical client documentation, including signed agreements and forms, in line with internal filing and retention policies
* Maintain and organise documents within the Sydney office storage facilities
* Upload and manage digital copies of client documentation within internal systems
* Capture screenshots and accurately input key metadata, including:
o Account signatories
o Address changes
o Identification documentation linked to AUSTRAC requirements
Client Onboarding & Servicing Support
* Process documentation for client onboarding and servicing teams across:
o Traditional banking
o Trade finance
o Lending products
* Provide operational support to internal stakeholders, ensuring documentation is complete, accurate, and compliant
Operational & Transition Support
* Support local governance and control functions while operational processing transitions to an offshore India‐based partner
* Ensure accuracy, consistency, and quality control throughout the transition period
Experience Must‐Have Skills
* Strong attention to detail, particularly for repetitive administrative tasks
* Excellent organisational and document‐handling skills
* Basic technology proficiency, with the ability to:
o Read and interpret documents
o Extract key data
o Translate information into system instructions
Preferred Experience
* 6+ months experience in:
o KYC
o Client Due Diligence (CDD)
o Compliance or regulatory operations
* Prior banking or financial services experience is helpful but not required
* Candidates from non‐banking backgrounds are welcome to apply
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