Senior OT Specialist – Mining & Fleet Systems
Exciting opportunity for an experienced Senior OT Specialist to support and deliver critical operational technology solutions across major mining operations.
In this hands-on, customer-focused role, you will play a key part in delivering, supporting, and optimising a cutting-edge Operating System (EOS) technology platform used in mining fleet and operational environments. You'll combine deep technical expertise with strong service delivery and project coordination skills to ensure reliable, high-availability OT systems across both hardware and cloud-based infrastructure.
This role covers the full OT stack — from field hardware and fleet systems through to cloud infrastructure and remote support — and offers the opportunity to work directly with customers on live operational systems.
What You'll DoCustomer Support & Service Delivery
* Provide primary remote technical support to EOS customers, diagnosing and resolving hardware and software issues across fleet management and OT systems
* Coordinate and deliver on-site customer visits for system installations, upgrades, and complex troubleshooting
* Build and maintain strong customer relationships through proactive communication, regular system health checks, and rapid issue resolution, working closely with OT Project Managers
* Manage incoming support requests, ensuring timely response, prioritisation, and resolution
* Coordinate support activities across internal teams and third-party providers as required
* Oversee hardware installations, replacements, and upgrades across customer fleet assets
* Maintain detailed technical documentation including hardware configurations, troubleshooting procedures, and best-practice guides
* Support field testing and validation of new hardware components and emerging technology solutions
Cloud Infrastructure & System Management
* Monitor, maintain, and troubleshoot cloud-hosted EOS infrastructure
* Manage planned and unplanned outages, implementing rapid response and recovery protocols to minimise customer downtime
* Coordinate with cloud service providers and internal engineering teams to resolve infrastructure issues and deliver system improvements
* Conduct regular system health checks, capacity planning, and preventative maintenance
* Support cloud upgrades, patching, and deployments in collaboration with development teams
Technical Project Leadership
* Support OT Project Managers by contributing technical expertise across customer implementation projects, from deployment through go-live
* Coordinate cross-functional activities spanning hardware installation, software configuration, and system integration
* Support new customer onboarding, ensuring a smooth transition from sales to operational support
What You'll Bring
* Bachelor's degree in Engineering (Electrical, Mechanical, Computer, or related discipline) or equivalent technical experience
* Strong experience in Operational Technology, fleet systems, IoT, or telematics environments
* Solid understanding of industrial hardware, networking, and cloud platforms
* Proven ability to deliver high-quality technical support and manage service levels
* Excellent communication skills with a strong customer-service mindset
* Ability to work autonomously while collaborating effectively across technical and operational teams
* Full Australian working rights
Desirable Experience
* Background in mining, construction, or heavy equipment environments
* Exposure to OEM systems such as Caterpillar, Komatsu, or Hitachi
* Experience with SCADA systems, PLCs, or field-based testing and validation
What's On Offer
* A hands-on senior role where your technical expertise is genuinely valued
* Opportunity to work on live OT systems supporting major mining operations
* Supportive, safety-focused team culture with strong collaboration
* Chance to contribute to technology innovation within a growing and forward-thinking business