Join to apply for the Experience Design Lead - CX/UX role at Stopgap Australia - Marketing, Digital & Creative Recruitment
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Join to apply for the Experience Design Lead - CX/UX role at Stopgap Australia - Marketing, Digital & Creative Recruitment
This successful independent agency is looking for an exceptional Experience Design Lead to join their dynamic team. If you're a UX specialist who thinks beyond the interface, with a deep understanding of CX methodologies, this could be your ideal next role The role
* Lead and shape a tight-knit Experience Design team
* Drive UX strategy and execution across major client projects across a range of industries eg. education, financial services, manufacturing, hospitality
* Scope and deliver CX-informed, user-centred design solutions across digital touch-points (web, app, loyalty)
* Oversee UI direction (dedicated UI designer in the team)
* Conduct usability sessions, inform new design systems, and influence customer experiences
You
* Proven UX background with a strong grasp of CX methodology
* Agency experience, with the ability to juggle pace, clients and vision
* Strong design sensibility and ability to steer product and UI outcomes
* A collaborative, proactive leadership style
* A strong portfolio showcasing CX Strategy, UX, Visual Design, and Interface Design
* Demonstrated success in designing and delivering impactful digital products and services
* Previous leadership or management experience within design teams
* Proven ability to manage clients, understand their needs, and deliver exceptional service
* Strong track record in building and nurturing effective internal and external relationships
* Experience overseeing design budgets and allocating resources efficiently
* Solid understanding of business metrics and the ability to align digital experiences with company goals
* Proficient in tools such as Figma, Miro, Adobe Creative Cloud, Microsoft Suite, and Workbook
* Skilled in both qualitative and quantitative user testing methods and platforms
* Comfortable using analytical data to drive and refine design decisions
* Experience leveraging Gen-AI tools and prompts to enhance the design process
* Familiar with front-end development technologies and frameworks for seamless collaboration with development teams
The agency offers a supportive fun culture and you'll work with an exceptional team of strategists, creatives and account service. If this roles sounds ideal and you're ready to join a team where design meets purpose and no two projects are the same, we'd love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Staffing and Recruiting
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