AtReflections Holidays, our purpose is to share nature's playground with ourguests in a way that gives back to our communities and nurtures theenvironment.Weproudly care for 41 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday park operator, our unique,nature-inspired offerings really set us apart from the rest.We areproud to be the first holiday park group to be certified as a social enterprise,so you can be assured that we do business for good. Our profits are aligned toour purpose in four key ways - Social, Culture, Environment, and Economic.The RoleThis is a full-time Guest Services Supervisor position, located at Reflections Holidays, Ballina & Shaws Bay.The purpose of the role is to supervise GuestService Officers and Housekeepers within the park, ensure delivery of excellentguest experience, and represent Reflections Holidays in a positive manner.Key responsibilities of the Guest ServicesSupervisor include:Supervisedirect reports and oversee daily work where required.Provide ahigh level of quality customer service including liaising with guests face toface and via telephone for bookings and enquiries including handling complaintsby staff or guests.Responsiblefor the opening and closing of office and kiosk/store.Manage theday to day financial transactions including reconciliation and banking ofmonies.Assist withguest reservations, cancellations, arrivals and departures.Follow workhealth and safety procedures.Undertakeon-call duties including providing after hours support and responding to afterhours enquiries where required.Ensureoperational procedures are followed.About YouThe successful candidate will be able to demonstrateexperience in:A frontoffice/reception setting, within a small team.Customerservice.Foodhandling and preparation.Housekeepingand/or cleaning, and stock control.Administrationand cash handling.Rosteringand supervising team members.Complainthandling and conflict resolution.Experience in the hospitality and/or tourismindustry is desirable.To succeed in this role, you will have theability to:Workproductively and independently.Deliver an excellentguest experience, strong communication skills and a professional phone manner.Manage timeto meet priorities.Learnquickly, use initiative, and adapt to changing work environments.Problemsolve.Lead othersand support growth within a small team.Utilisecomputer systems (including MS Office), reservation software, and CRM systemsproficiently.Provide flexibleavailability including weekends, peak holiday season, and public holiday.ThePerksIn addition to a competitivesalary, you will have access to:Two free nights' accommodation;A generous discount on personal travel to our parks;A friends and family discount;Parental leave gap payment;Salary sacrifice and novated lease options;Excellent wellbeing initiatives including Employee AssistanceProgram, annual flu vaccinations and Personal Plus Leave (which includesBirthday Leave);Activities and events that foster a sense of connection andbelonging such as annual off-site conference and weekly One Team meetings;andA comprehensive education and development program.What Next?Keen tofurther explore the opportunity to become a Reflections Holidays teammember? We would love to get to know you!Select'Apply Now' to share your resume and a one-page cover letter describing how youmeet our needs and we will be in touch.Aboriginal and/or Torres Strait Islander people are encouraged to apply.