Guest Experience Champion
Creating memorable moments for guests and their teams is at the heart of this role. In a dynamic environment, you'll motivate and inspire the team to deliver exceptional guest experiences.
This position plays a key part in supporting the Venue Manager and the team to bring our purpose of 'creating pub experiences locals love' to life. With numerous venues across Australia, this role offers endless opportunities for career growth.
A Day in the Life of a Guest Experience Champion
* Motivate and inspire the team to provide genuine and authentic guest experiences
* Champion team coaching and mentoring, guest initiatives, and day-to-day pub operations
* Proactively plan and activate local events, collaborating with the Venue Manager to develop and drive marketing initiatives
* Buildd a responsible service culture centered around fun, passion, and authenticity, encouraging your team and guests to be themselves
About You
* You possess excellent hospitality leadership and operational experience, coupled with positivity and enthusiasm to thrive in a fast-paced environment
* You have a contagious passion for the guest experience and inspiring, coaching, and developing your team
* You hold current industry RSA and RSG/RCG qualifications according to your state requirements
* At our organization, we value individuality and welcome people from diverse backgrounds
The Benefits Are Rewarding Too
* Choose between a month's free rent assistance or onsite accommodation if relocating
* Enjoy exclusive discounts on our ALH Hotels pubs, accommodation, BWS, Dan Murphy's, and other Endeavour Group brands through our partnership with Woolworths
* As a valued member of the team, your health and wellbeing are our top priority. Access a range of free services to support your physical, mental, and financial wellbeing
* Endeavour Group offers opportunities for growth and development. Take advantage of dedicated learning and development options to advance your career