Date: 15 Sept 2025
Location:
Melbourne, VIC, AU
Department: Technology & Transformation
Description:
Job Requisition ID: 39109
Operations & Transformation - Manager
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Looking for a place to grow your consulting skills across diverse projects and clients? Find out why Deloitte is the place for you.
About the team
In our Operations Transformation practice we focus on addressing the issues that keep COOs and senior executives awake at night. We start right at the top, helping our clients implement their strategic vision with a clearly articulated business case, target operating model design and robust implementation plan. We get under the bonnet of every layer of an organisation, from improving citizen experience to the performance of the organisation, optimising day to day operations and service delivery. We also specialise in setting up and running large-scale, complex transformations, designing and implementing best-in-class portfolio and program management to ensure successful delivery and execution of significant programs of work for both states and the nation.
Our team collaborates with senior leaders across Federal and State government, who are faced daily with shifting stakeholder expectations and regulatory obligations, requiring them to transform their operations to improve processes, optimise their organisational structures and lower costs. We support government agencies and regulators to meet their responsibilities and serve the citizens of NSW and Australia.
We specialise in turning strategies into measurable and sustainable results. Our clients face complex challenges that range from transformation in response to societal demands through to disruption from technological advances that drive them to rethink citizen experience, and make the efficiencies that can be gained from the way they run their operations using the tech that can support them. Our team is growing rapidly in response to the need for critical thinkers who can solve complex problems and who want to work in purpose-led, change-making projects which make a real difference.
About the role
As a Senior Manager of our awesome team, you will:
Engage directly with clients across the public sector and government on their most important and challenging business issues and solving their priority problems
Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive quality and performance through their business operations
Demonstrate an exceptional understanding of complex program management and the ability to manage multiple work streams and take a diverse group of stakeholders through a sustainable transformation program
Have proven people management capabilities, exceptional team leadership skills and the ability and desire to develop others in their careers
Draw on Deloitte's unique capabilities in design thinking, platform engineering, customer experience, data and analytics, Deloitte Access Economics and experience from our global consulting network.
Be working alongside Australia's leaders solving the toughest problems – you will never have a boring day
About your Experience
In response to strong client demand for our services we are currently seeking to recruit an outstanding Operations Transformation Manager for our Melbourne team with experience in government and/or public service.
To succeed in this role you will have:
Extensive operations consulting experience in a Tier 1 Consulting firm, boutique strategy house or a senior internal advisory role
A strong background in government and/or public service
Demonstrated experience in operating model design, business process improvement and complex transformations (PMO)
Experience leading large scale consulting projects, managing senior relationships within top listed organisations, and managing large, diverse teams (both virtually and in person)
Experience in a leadership role emphasising growing and developing junior team members and driving a culture of continuous learning
Ability to quickly build rapport and grow client relationships to establish a strong network in market
Ability to solve complex business problems using a hypothesis-based approach
Demonstrated experience in leading client pursuits
Strong quantitative, analytical and financial modelling skills
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.