Clerk Grade: Grade 9/10
Salary Range: $129,464 to $142,665 plus employer's contribution to superannuation and annual leave loading
Employment Type: Ongoing
Location: Parramatta – Hybrid opportunity. In‑office requirement 2‑3 days a week a minimum, may change based on DCS workplace policies.
Application Closing: Monday, 12 Jan 2026 9:59am
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the Team
* Government Shared Services (GSS) is a new division in DCS that leads the way in streamlining processes and transactional shared services, allowing people to focus on customers and delivering services.
* We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
* Technical responsibility for all stages of the automation development process to ensure requirements are documented and met by designing and delivering robust automations that deliver quality and productivity benefits for DCS.
* Build and manage building of automations using UiPath, in alignment with the UiPath ReFramework, as documented in the process design document (PDD).
* Lead automation adoption and uptake through targeted change management and end‑user training initiatives.
* Utilise technical expertise from key stakeholders in the requirements analysis phase to ensure the solution is fit‑for‑purpose and use.
* Design and execute acceptance testing to improve quality and reduce operational risk of the automated process.
* Provide ongoing analysis and review of DCS/GSS processes to identify opportunities to improve and enhance automation for the organisation.
* Manage and share knowledge on specialised code as required to enable automation development, including capturing repeat functions so that teams can leverage a consistent approach.
About You
* High level of experience in RPA development using UiPath.
* Strong knowledge of Robotic Process Automation (RPA) and RPA best practices, understanding of SDLC, DevOps and Agile development methodologies.
* Solid experience as an RPA consultant, senior RPA developer or RPA technical lead.
* Experience developing and implementing automated UiPath processes or suitable wider development experience.
* Knowledge of AI and machine learning.
* Experience with Microsoft Power Automate, JIRA, Power BI, .NET and Visual Basic (VB).
* Strong attention to detail and analytical skills.
* Highly proficient in using MS Excel, MS Visio and MS PowerPoint.
What we need from you
An up‑to‑date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created for future vacancies with similar capability requirements.
Application Process and Dates
The application portal will be unavailable from 24 Dec 2025 to 25 Dec 2025 due to system maintenance. Applications during this period will not be received. Please apply prior to midnight 23 Dec 2025 or from 26 Dec 2025 until the closing date.
The team will be on Christmas break from Thursday 25 December 2025 until Monday 12 January 2026. We will respond to queries and applications in the week of the 12 January 2026.
Salary Grade 9/10. Click here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via or .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 12 Jan 2026 9:59am
Equal Opportunity and Diversity
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or .
Information on some of the different types of disabilities, information on adjustments available for the recruitment process – see the full diversity and inclusion statement at our website.
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