RMR Service Sales Engineer (Warehousing Solutions – Australia and New Zealand)
Are you passionate about enhancing the logistics performance of major retailers' automated facilities in Australia and New Zealand? Do you have a deep understanding of customer needs and a talent for developing tailored technical solutions? If you excel at building stakeholder relationships, this is your opportunity to embark on a rewarding new challenge with our dynamic team.
Your Responsibilities
Vanderlande delivers comprehensive life-cycle services for customers' automated material handling systems. Revision, Modification, and Retrofit (RMR) projects are essential for maintaining optimal system performance and adapting to evolving customer requirements. As a Service Sales Engineer specializing in Warehousing Solutions, you will drive these initiatives by:
* Customer Consultation and Analysis: Engaging with a diverse portfolio of clients to identify challenges, analyse system issues, and recommend innovative and practical solutions.
* Solution Design and Presentation: Translating customer requests into conceptual layouts and technical proposals, collaborating with engineers (mechanical, electrical, controls, and process), software specialists, product experts, and supply centres to create compelling offers.
* Pricing and Alignment: Preparing detailed pricing, cost estimates, and project plans while coordinating with internal stakeholders (e.g., Pricing, Procurement, Planning, and Engineering) to ensure feasibility and alignment.
* Sales Strategy and Pursuit: Contributing to service sales with the contract managers, defining opportunity strategies that align with life cycle plans, and presenting solutions to secure commitments.
* Project Handover and Implementation Support: Organizing successful project kick-offs with Service Project Managers, developing life-cycle plans, and occasionally managing or supervising RMR project implementations.
* Team and Process Development: Supporting the professionalization of Service Sales Engineering in ANZ while working with the global team, sharing in-depth knowledge of Vanderlande equipment, and initiating continuous improvement actions for technical solutions.
* Multi-Project Management: Handling multiple complex projects simultaneously in a fast-paced environment, including developing and executing plans for implementation, testing, and deployment.
This role demands close collaboration with site teams, customers, and global experts to deliver value-added services that optimize warehouse automation for retail leaders. You will be supported by a large global organization of Service engineers based in the Netherlands and a strong local organization.
Your Qualifications and Skills
To succeed in this position, you should bring:
* A technical bachelor's degree in Industrial Engineering, Mechanical Engineering, Mechatronics, or a related field.
* At least 5 years of experience in sales engineering, with a preference for brownfield projects (upgrades to existing systems).
* Strong analytical skills to structure and solve logistical problems both practically and analytically.
* Excellent communication and interpersonal abilities, both verbal and written, in English.
* An entrepreneurial mindset, with the ability to anticipate and mitigate project risks while addressing issues in real-world settings.
* A collaborative approach, enthusiastic about working in multidisciplinary, international teams and sharing knowledge with colleagues.
* A customer-centric focus ("service blood") and the persuasion skills to influence stakeholders effectively.
* Proficiency in initiating continuous improvements related to technical solutions.
* Experience developing and executing implementation, testing, and deployment plans.
* Willingness to travel up to 5% internationally and 30% locally/interstate within Australia and New Zealand.
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