Do you have strong customer service skills and the ability to learn quickly?Education Systems Management is seeking a Support Officer to assist our customers with enterprise applications such as OneSchool, OneSchool Finance, QParents, QTeachers, and future departmental applications.The ideal candidate will demonstrate initiative, be proactive in learning, and able to quickly understand and support these applications. If this sounds like you, apply today! This is a permanent, full-time position.About The DepartmentThe Department of Education values an inclusive and diverse workforce that reflects the community and schools we serve. We are committed to respectful treatment and equitable recruitment processes, including reasonable adjustments for all applicants.As The Support Officer You WillProvide support and resolve issues related to enterprise applications supported by Education Systems Management, such as Office365, OneSchool, OneSchool Finance, QLearn, and Managed Internet Services.Offer advice and analysis on maintaining and supporting current and future enterprise applications.Responsibilities IncludeUse analytical and problem-solving skills to resolve incidents.Respond to support requests via phone and written communication.Participate in team meetings and collaborate to achieve departmental objectives.Monitor incident queues for timely resolution.Develop and update Knowledge Base Articles and support materials.Analyze support request trends and report findings.Document and review internal processes and procedures.Provide coaching and training to support staff.BenefitsPotential for remote work upon independent operation, negotiable with your supervisor.Support schools to improve student outcomes.Work with a passionate team and expand your application support knowledge.Interested? To ApplySubmit a brief resume (max two pages) with contact details for two referees familiar with your work.Provide a brief statement (max two pages) outlining your suitability, addressing the role and vacancy details.We encourage applicants requiring support to ensure an inclusive recruitment process. Applications remain valid for 12 months and may be considered for similar vacancies. Recruitment agencies are not accepted. A current Working with Children Clearance (blue card) is required for regulated employment. Salary is based on a full-time (1.0 FTE) rate. The Department promotes a family-inclusive workplace and values diversity.
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