Direct message the job poster from Ambition
Senior Consultant | Banking and Financial Services
The role involves planning and managing resources effectively to meet daily operational requirements. It includes monitoring operations performance to ensure the team consistently meets Service Level Agreements (SLAs) and maintaining high standards of operations control and compliance within the division. The individual will lead and manage the Channel Operations team and related stakeholders, including counterparts in Singapore.
Job Responsibilities:
* Plan and manage resources effectively to meet daily operational requirements.
* Monitor operations performance to ensure the team consistently meets Service Level Agreements (SLAs).
* Maintain a high standard of operations control and compliance within the division.
* Lead and manage the Channel Operations team and related stakeholders, including counterparts in Singapore.
* Streamline processes to reduce operating costs and turnaround times without compromising quality and risk.
* Conduct internal reviews and tests to ensure compliance with regulations and standards.
* Assist with data analysis, report findings, and recommend corrective and preventive actions.
* Proactively manage and resolve customer and business unit feedback and queries promptly.
* Drive operations-related projects and process improvements.
* Lead and coach staff to achieve high standards of performance, productivity, and service quality.
* Ensure strict adherence to the Bank's policies, guidelines, operational controls, and compliance requirements.
* Keep operational procedures up-to-date.
* Identify opportunities to improve productivity, efficiency, and service quality within the team and division, while mentoring staff to maintain high performance standards.
Job Requirements:
* Minimum of 10 years of experience in retail banking operations, with a focus on account maintenance (account opening and customer/account maintenance), financial payments, customer claims from self-service machines, and cheque processing.
* At least 10 years of team management experience, overseeing teams of 20 or more members.
* Proven ability to multi-task and adapt to change in a fast-paced environment.
* Experience in managing change projects, including successful implementations of Robotic Process Automation (RPA) and other automation technologies.
* Strong organizational and management skills, with demonstrated leadership qualities.
* Excellent analytical and problem-solving abilities.
* Exceptional interpersonal and communication skills, both verbal and written.
* Ability to think objectively and creatively when analyzing issues.
* Capable of working effectively under pressure.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Project Management
* Industries
Financial Services and Banking
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