Job Title: Customer Service Officer
Overview
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are seeking a dynamic and customer-focused Customer Service Officer to join our team. The ideal candidate will have a passion for helping others and a commitment to providing exceptional service. They will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Responsibilities
- Respond to customer inquiries in a timely and professional manner via phone, email, and in-person interactions.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Expertise in handling inbound sales calls and assisting customers with product information and order placement.
- Assist with administrative tasks such as data entry, filing, and record-keeping to support the sales and customer service teams.
- Cultivate and maintain positive relationships with clients to promote retention and loyalty.
- Collaboratively work with account management and sales teams to ensure seamless communication and support.
- Monitor and report customer feedback to help drive continuous improvement in products and services.
Qualifications
- Proven experience in sales, administration, inbound sales, or account management.
- Strong communication and interpersonal skills, with the ability to communicate effectively with diverse stakeholders.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently as well as in a team-oriented environment.
- Proficiency in computer applications, including Microsoft Office Suite, and familiarity with CRM systems is a plus.
- A commitment to creating a diverse and inclusive work environment that respects and values differences.
Day-to-Day
- Start each day with a team meeting to discuss goals, updates, and any challenges.
- Manage a daily queue of customer inquiries, ensuring prompt and thorough responses.
- Collaborate with colleagues from different departments to address customer issues and share insights.
- Engage with customers through various communication channels, providing support and information tailored to their needs.
- Track and analyse customer interactions to identify common issues and inform future improvements.
- Participate in ongoing training and development sessions focused on customer service excellence and inclusive practices.
Successful candidate must have unlimited Australian working rights, this position would not be suitable for those on student visas or with other work restrictions.
If this sounds like the opportunity for you, please apply through the online channels and begin discussions with AI Bot NATE regarding your availability and experience.