CLIENT SERVICES OFFICER – GOLD COAST – PUBLIC PRACTICE ACCOUNTING FIRM – $70K–$85K SUPER (JOB ID 1574) Looking for a client services and accounting administration role where your public practice experience is genuinely valued? Ready to join a professional Gold Coast accounting firm where you can combine client service, workflow coordination, and accounting administration within a stable, long-term career opportunity? Our client is a long-established Gold Coast financial services and public practice accounting firm, founded in 1973 and recognised for delivering integrated accounting, taxation, compliance and advisory solutions to individuals, families, SMEs, and business owners. With multiple offices across Queensland and a reputation for trusted, personalised service, the firm combines decades of operational excellence with a holistic, multi-division service model. With the headquartered in Hope Island, this respected professional services group offers clients access to expertise across accounting, tax, bookkeeping, financial planning, SMSF and broader advisory services, creating a dynamic and stable environment for career-minded professionals. Working closely with senior leadership, this role offers the opportunity to become a key part of a highly regarded firm where client service, workflow excellence, and long-term professional growth are genuinely valued. The Role: Manage daily workflow, job tracking and client administration processes Answer and manage inbound calls, emails and client queries professionally Coordinate client onboarding, ATO portal setup, fee agreements and payment arrangements Create and manage jobs through XPM/Xero practice management systems Manage Xero bank feeds and maintain accurate client database records Prepare, scan, upload and manage client documentation through Google Drive and workflow systems Liaise with clients, ATO, ASIC and third parties regarding compliance and documentation Manage ASIC annual company statement administration Coordinate electronic signing, payment follow-up, and lodgement processes Ensure tax returns, financial statements, and compliance obligations are completed accurately and efficiently Provide general office administration, scheduling, and team support About You: Proven administration experience within an Australian public practice accounting firm Strong understanding of accounting workflow including BAS, Tax Returns and Financial Statements Exceptional communication skills with a polished professional phone manner Strong client service capability and relationship-building skills High attention to detail with exceptional organisational ability Experience with Xero/XPM or similar accounting practice management software ASIC administration experience highly regarded Ability to manage deadlines, competing priorities, and workflow efficiently Positive, proactive and team-focused attitude Long-term interest in accounting, financial services or professional practice What’s On Offer: Competitive salary package of $70K–$85K Super (based on experience) Full-time, stable on-site role in Hope Island Direct exposure to senior leadership and mentorship Ongoing training across XPM/Xero, MyProsperity, systems and procedures Study assistance and professional development support Long-term career pathway within accounting and financial services Supportive team environment with structured mentoring Opportunity to build deep public practice expertise within a respected firm This opportunity is ideal for an experienced public practice administration professional seeking a long-term role where client service, accounting workflow, and operational excellence intersect. You’ll join a supportive firm where your expertise is valued, your development is supported and your future in the accounting industry can continue to grow. Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia or NZ will be considered. HOW TO APPLY Submit your résumé and application letter in word (not PDF) format now by clicking the 'Apply To This Job' button. For confidential discussion regarding this and other positions, we invite you to contact us directly on 07 5573 4215. Confidentiality is assured – Your application will be handled according to our Privacy Policy: Protecting the privacy of candidates, clients and other users