Senior Stakeholder Advisor - Consumer and Community
Join to apply for the Senior Stakeholder Advisor - Consumer and Community role at Australian Energy Market Operator (AEMO)
Senior Stakeholder Advisor - Consumer and Community
2 days ago Be among the first 25 applicants
Join to apply for the Senior Stakeholder Advisor - Consumer and Community role at Australian Energy Market Operator (AEMO)
18 month contract / Hybrid working / Based in Bris, Melb, Syd, Adel or Perth. Drive impactful engagement and communication strategies and activities. Exposure to Senior Leadership and energy experts / Supportive team culture. The Senior Stakeholder Advisor is able to work in complex environments: energy, policy, regulatory or government background. Extensive stakeholder engagement.
AEMO at the Heart of Energy
AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this.
We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around Character, Commitment, and Connection. Join us as we contribute to this significant mission in the energy sector.
Effective stakeholder engagement is a core pillar of AEMO’s work. AEMO’s stakeholder environment is complex, crossing government, industry, consumers and community, and the expectations and needs of stakeholders are ever-changing. Identified as a Corporate Priority in AEMO's Corporate Plan, high-quality, proactive and consistent stakeholder engagement will help build and evolve AEMO’s social licence and deliver better outcomes for all Australians.
Part of AEMO’s Policy & Corporate Affairs Division, AEMO’s Stakeholder Engagement Team is responsible for helping the organisation to build trusted relationships with industry, consumers and other groups to ensure social licence for the work AEMO does, its evolving roles and responsibilities, and deliver positive energy transition outcomes for consumers.
About The Role
Reporting to the Manager, Consumer and Community, the Senior Stakeholder Advisor supports AEMO’s consumer, community, and corporate-level engagement initiatives. The role involves developing and delivering externally-facing stakeholder engagement and communications plans, facilitating consultations around priority business or industry topics, and building strong stakeholder relationships to enhance shared understanding and trust. It also includes identifying emerging energy stakeholder and social licence trends, insights and risks, providing strategic advice to other business areas, and helping to build good practice stakeholder communication, engagement skills and knowledge across the organisation to enhance outcomes for consumers and build reputation.
This is an 18 month contract position covering an internal secondment.
What You Will Be Doing
Stakeholder Engagement Delivery (70%)
* Lead the development and delivery of engagement and communications plans, and related communications materials, for key consumer, community, and corporate initiatives
* Communicate clearly with stakeholders and manage consultations effectively
* Develop plans for emerging issues and coordinate delivery
* Support engagement effectiveness measurement and reporting
* Manage stakeholder queries and mailbox responses
* Provide expert advice across AEMO divisions
* Ensure compliance with regulatory engagement requirements
* Mentor colleagues on engagement project delivery
Engagement Design, Governance & Enablement (15%)
* Act as a trusted advisor, offering quality advice and challenging norms
* Align work with AEMO’s engagement strategy and principles
* Facilitate collaboration and share insights across teams and communities
* Support engagement admin tasks, including research, meetings, reporting, and brief preparation
Strategy & Insights (15%)
* Identify and escalate strategic engagement issues
* Share stakeholder trends and insights with relevant teams
* Maintain accurate stakeholder records in the CRM system
What You Will Bring To The Role
Education/Certificates
* Relevant tertiary qualifications (Bachelor) in social sciences, communications, public relations, or related field.
* IAP2 Certificate of Engagement - desirable
Experience and Knowledge
* Solid experience in stakeholder engagement and/or corporate communications, ideally in complex or regulated industries
* Proven ability to translate complex policy, technical or reform issues into simple and clear messaging that meets audience needs
* Strong understanding of the energy sector, including regulatory, legal and political contexts
* Experience leading stakeholder engagement plans, including risk, messaging and feedback processes
* Excellent communication, collaboration and relationship-building skills, with resilience and diplomacy
Your ability to understand the energy sectors challenges and opportunities including knowledge of the political, legal and regulatory framework in which the energy industry operates would be extremely beneficial, as well as your ability to assimilate a sufficient understanding of electricity and gas market operations to lead stakeholder consultation processes on complex technical, commercial or regulatory issues.
In Return Some Of Our Benefits To You
* Flexible working: work from home, part time, job share, hybrid options, and additional leave options
* Professional development via projects, industry networks, job rotation, study assistance and more.
* Give back with up to 4 days of volunteering leave per year.
* Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).
About Our Process
AEMO values diversity and inclusivity in the workplace, welcoming applications from all backgrounds without regard to age, disability, gender, sexual orientation, parental status, race, or religion. We are dedicated to accommodating applicants' needs during the application or interview process, simply let the us know by emailing us at
If you would like to know more about working at AEMO, please check out our careers page for more information.
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