About Us
We are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
We're looking for Banking Consultants in Retail Banking who will play a key role in helping to provide customers with a seamless banking experience. This includes meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital.
This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for us. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
You will be passionate about delivering on our Customer Promises to ensure customers leave as strong advocates. We are changing and giving our people great opportunities to try new things, learn and grow.
Key Responsibilities:
* Contribute to significant uplifts in customer engagement and advocacy and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with policies and procedures.
Requirements:
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Solid understanding of compliance.
* Excellent communication and interpersonal skills.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or this role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit our accessibility page for alternate contact methods.