Role: Family Services Partner
Location: Murarrie, Brisbane
Employment Type: Permanent, Part-time (10.5hrs per week)
Make a Difference for Families Every Day – Join Goodstart as a Family Services Partner.
At Goodstart Early Learning, we’re committed to giving children the best possible start in life. As Australia’s largest early learning provider and a not-for-profit social enterprise, everything we do is focused on supporting children, families and communities to thrive.
Our Role
As a Family Services Partner, you’ll play a key role in delivering high-quality, customer-focused support to families and centres across a range of contact channels. This part-time position (10.5 hours per week) reports to the Operations Lead. You’ll manage a high volume of enquiries across phone, email and digital channels, supporting families with enrolments, Child Care Subsidy (CCS), centre information and account queries. It suits someone who thrives in a fast-paced, structured environment, enjoys problem solving, and can confidently navigate multiple systems while delivering empathetic, accurate support.
Your Impact
* Be the first point of contact for families, delivering a professional, empathetic and solutions-focused experience
* Manage a high volume of enquiries across phone, email and digital channels
* Support families with enrolments, CCS, centre information and account queries
* Accurately process transactions and maintain detailed records across multiple systems
* Navigate multiple platforms simultaneously to access, update and record information
* Meet service, quality and productivity KPIs within a structured contact centre environment
* Resolve enquiries efficiently, escalating complex matters where required
* Contribute to continuous improvement of processes and the overall family experience
What Goodstart Can Offer You
* Flexible work arrangements giving you choice about when and how work will be done
* Not-For-Profit Salary Packaging benefits reducing your taxable income to increase take-home pay
* Access to discounted childcare (up to 15%)
* Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price
* Discounted health care and access to employee wellbeing program with BUPA
* Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
* Free annual flu shot (optional)
* Option to purchase extra leave for greater work life balance
* First Nations Support and Cultural Leave
* Opportunity to work for a company recognized globally for early years practice and learning outcomes
* Investment in your growth and development with support, tools, training and experiences that enhance outcomes for children
You’ll Bring To The Table
* Experience in a contact centre or high-volume customer service environment
* Strong communication skills with the ability to show empathy, patience and professionalism in every interaction
* Confidence navigating multiple systems simultaneously while maintaining accuracy
* Strong administration and data entry skills with a focus on accuracy and compliance
* Ability to multitask, prioritise and manage competing demands in a fast-paced environment
* Strong problem-solving skills with the ability to think on your feet and resolve enquiries efficiently
* A team-focused mindset with a positive, collaborative approach
* Resilience and adaptability when managing high volumes and complex enquiries
* Current QLD Working with Children Check or willingness to obtain
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We’re deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. Safety is our priority and we will take any action necessary to ensure that all children are safe and protected. All candidates must have, or obtain, a valid working with children check.
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