Heads up! This role is based in-person at our office in sunny Brisbane, Australia.️ Product Lead️We're looking for a Product Lead who can think strategically about complex problem spaces and guide product direction through design thinking. This isn't your typical product management role—we're after someone who combines human-centered problem solving with strategic product leadership. If you're a Senior UX Designer who's already been influencing product decisions and is ready to take ownership of product strategy and direction, this could be the perfect next step.–––––––––––––––––––– About AskableHey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.–––––––––––––––––––– Our cultureOur culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.We believe work should be fulfilling, exciting, and meaningful.Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.–––––––––––––––––––– What you’ll doStrategic Problem SolvingLead product discovery to deeply understand complex problem spaces and user needsIdentify and scope the highest-impact opportunities that drive business outcomesMap service journeys and system-level experiences to uncover strategic insightsSynthesise research and data into clear product directionProduct Direction & PrioritisationSet product strategy and roadmap priorities in collaboration with the Head of ProductMake strategic trade-off decisions about what to build, when, and whyDefine success metrics and ensure initiatives track toward meaningful outcomesPrioritise work to hit key milestones and maintain appropriate delivery paceCross-Functional LeadershipCollaborate closely with UX designers to shape user-centered solutionsWork with engineering leads to ensure technical feasibility and delivery excellencePartner with product marketers to craft compelling narratives for releasesAlign cross-functional teams around shared vision and clear prioritiesPlatform StrategyEnsure platform consistency and cohesive user experience across all touchpointsThink systemically about how individual features contribute to the broader product visionBalance user needs with technical constraints and business requirements–––––––––––––––––––– Skills and experience you’ll bringTo hit the ground running in this role you’ll need5+ years experience leading product direction or strategy (various backgrounds welcome).Design Thinking FoundationStrong background in design thinking methodologies and human-centered problem solvingExperience with user research and translating insights into strategic product decisionsAbility to think systemically about user journeys and end-to-end experiencesPortfolio or examples demonstrating strategic thinking and problem-solving approachStrategic Product ExperienceProven ability to translate user insights into business strategy and product decisionsExperience prioritising features and initiatives based on impact and strategic valueUnderstanding of how to measure and communicate product successLeadership & CollaborationExperience working with cross-functional teams including designers and engineersStrong communication skills for articulating vision and rationale to diverse stakeholdersComfortable leading through influence rather than authorityExperience presenting strategic recommendations to senior leadershipBonus PointsExperience in SaaS, research tools, or B2B platformsBackground in service design, UX design, or design researchPrevious experience working with research or design teams as end users–––––––––––––––––––– The mindset you’ll needWinning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.–––––––––––––––––––– Perks and benefitsYour excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite. Competitive salaryAskable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave! )A half-decent, mostly healthy, and always delicious lunch, every dayFree public transport to get you to and from the officeAnd more! We'll be happy to chat about all our other perks during the interview process.––––––––––––––––––––️ Before you go...Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.
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