Job Summary
We are seeking a skilled IT Support Specialist to provide on-site technical assistance in our Robina office while also supporting teams across ANZ remotely.
Key Responsibilities
* Desktop & User Support: Install, configure and troubleshoot Windows & Mac devices, manage accounts and track IT assets.
* Network & Connectivity: Assist with LAN/WAN troubleshooting, patching and basic network admin tasks.
* Telephony & VoIP: Support local VoIP infrastructure, diagnose issues and coordinate handset replacements.
* Server & Security: Perform basic server troubleshooting, ensure patching and security compliance.
* Printers & IT Equipment: Provide first-level printer support, maintain video conferencing and smart board systems.
* Process & Compliance: Follow IT security guidelines, PCI/COPC standards and contribute to documentation & knowledge sharing.
Requirements
* 1+ years of IT experience: With at least 2 years in an IT company in a similar remote or on-site support position.
* Strong skills in Windows & Mac support, troubleshooting and hardware/software setup.
* Understanding of networking (WAN/LAN), VoIP and Active Directory.
* Ability to diagnose and resolve IT issues independently.
* Experience working with O365, Microsoft Office, network printers and enterprise applications.
* Great communication skills and a customer-first mindset.
Benefits
At Concentrix, you'll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions and grow your expertise while supporting a high-energy workplace.
About the Role
This role is perfect for someone eager to expand their technical expertise and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup and maintenance of hardware, software, networks, telephony and local IT infrastructure.