Overview
Join Hearing Australia as a Client Service Specialist. Help provide the latest best practice services for anyone who needs it. Gain skills with Australia's largest provider of government-funded hearing care. Permanent, full-time position (Monday–Friday). Working at Burnie and Devonport locations (onsite).
What you'll do
* You'll greet clients, attend to all counter and telephone enquiries
* You'll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports
* You'll liaise extensively with our clients comprising children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
* You'll perform minor hearing aid repairs and troubleshooting
* You'll be assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
What you'll bring
* 2-3 years experience in front-of-house and/or administrative function
* Exceptional organisational and customer service skills
* Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
* Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications)
* A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
Why Hearing Australia?
* Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere
* Support and empower clients of all backgrounds
* Commitment to learning, improvement, and building an organisation where everyone can thrive
What does that mean for you?
As a Client Service Specialist you'll know that every day, your work is helping people who need us. Just ask a current team member about why they choose to work with us.
Benefits
* Additional 2 rostered days off each month for full-time team members
* Attractive salary package includes a generous 15.4% superannuation
* Paid parental leave
* Employee benefits (salary sacrifice superannuation, private health cover discounts, well-being programs, salary packaging, discounts across retailers)
* A fully supported Induction and training
Requirements
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can assist you to participate fully in our recruitment experience.
#J-18808-Ljbffr