Customer Service Specialist - Part-Time Opportunity
We are seeking a passionate and customer-focused individual to join our team as a part-time Customer Service Specialist.
This role plays a pivotal part in each clinic, contributing to overall performance and enhancing the experience of our customers. We are looking for a compassionate and process-oriented individual with outstanding organisational and customer service skills who will help more people access better hearing solutions.
You will collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes for all our clients. You will learn about our products, services, competitive advantages, and government funding programs, applying tailored client-specific sales strategies to ensure they receive the best possible solutions.
To be successful in this role, you should have:
* Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health environments;
* Experience working with an older demographic is preferred;
* Strong interpersonal communication skills and empathy for clients to support their hearing journey;
* A higher school certificate (HSC) or TAFE qualification;
In return, we offer:
* A permanent part-time role in a dynamic organisation (9 days fortnight: Mon-Fri & Mon-Thu);
* Performance incentives;
* A supportive hearing care team;
* Professional development through clear career paths and training;
* The MyRewards program – discounts at over 300 retailers and services across Australia;
* The Online Wellbeing Centre – activities, workouts, meditations, nutritional and financial advice for a healthier, happier life;
* The Employee Assistance Program;
* Birthday and Christmas gifts;
Our values shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust, work collaboratively, develop innovative solutions, and apply a can-do attitude in everything we do. Joining our team guarantees an inspiring and motivating working environment in a highly international setting, working with diverse cultures and perspectives alongside dedicated colleagues.