The role
The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
Travel and deployment within Australia required at times.
You will be required to have your own vehicle and full clean driving license.
What you'll do
Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels.
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers.
Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request.
Support the Claims Manager to identify customer resolution strategies to minimise customer escalations.
Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
Respond to customer and stakeholder requests within expected or agreed timeframes.
What you'll bring
Experience in the insurance or building industry or previous assessing experience.
Trade qualifications are highly regarded.
Passion for exceptional customer service.
Experience in compiling scope of works.
Our Benefits
Competitive salary package + bonus on offer.
Extensive ongoing support and training.
Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
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