YOUR DAY TO DAY
Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place
Be the warm welcome that kicks off a memorable guest experience
Approve time sheets on completion of shift checking they are complete and accurate
Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary
Always know what events and activities are on the day's schedule
Jump into other ad-hoc duties when your colleagues need your help
Perform detailed shift handover and closing of the bar
Maximize revenue on shift through promotion and upselling, and training of colleagues
Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.
Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
WHAT WE NEED FROM YOU
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with outstanding memories
Approve time sheets on completion of shift checking they are complete and accurate
Experience - ideally, you'll have spent the last one year in a Food and Beverage Supervisory position
Flexibility - night, weekend, overnight and holiday shifts are all part of the job
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed.
You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
Complimentary membership to our hotel Gym: Fit Collective
Paid birthday leave and proactive health days
Free - duty meal on shift & dry cleaning
Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
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📌 Bar Supervisor
🏢 Intercontinental Hotels Group
📍 New South Wales