Customer Service Representative
The key responsibility involves managing incoming customer calls, resolving or escalating customer and dealer queries, logging and reporting customer concerns, providing product information, and assigning service tasks.
* Handle incoming customer calls with a professional level of service.
* Resolve or escalate customer and dealer queries via phone, email, and other channels.
* Log and report customer concerns, updating CRM records accurately.
* Provide product information and process Technical Support and Service Requests.
* Assign service tasks to Service Agents or refer to Service Delivery.
Key requirements include strong telephone communication skills, excellent attention to detail, time management, and team collaboration. Proficiency in Microsoft Office and SAP CRM experience are also essential.
Additional Responsibilities
Strong analytical skills for problem-solving
Excellent written and verbal communication skills
Prioritizing tasks and meeting deadlines
Adapting to changing priorities and circumstances
About This Role
A challenging opportunity for skilled individuals who can effectively manage complex customer relationships.