Job Description
Agency Department of Health Work unit Royal Darwin and Palmerston Hospital -
Emergency Medicine
Job title Emergency Department Receptionist Designation Administrative Officer 3
Job type Casual ($43.54 per hour) Duration Fixed for 6 months
Salary $66,773 - $71,746 Location Darwin, Palmerston
Position number RTF Closing 14/09/2025
Contact Officer Jacqui Willoughby on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Provide efficient reception and admission service that is responsive to the needs of patients, families, and clinical teams across the
Emergency Departments of Royal Darwin Hospital and Palmerston Regional Hospital.
Key duties and responsibilities.
1. Provide a point of contact for patients and visitors to the Emergency Department.
2. Provide an effective and efficient administrative support service to the Emergency Department such as restocking medical
forms, stationary, photocopying, faxing, scan and emailing records within the hospital as directed by medical and nursing staff.
3. Maintain accurate maintenance of Top End Health Service medical records system in a timely manner and maintain
confidentiality of patient information.
4. Assist in maximising Hospital revenue by satisfying the requirements of Cross Border charging and identifying compensable
and ineligible patients.
5. Interview patients and update demography information in accordance with interview procedures.
6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken
to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Skill in the use of equipment, computers, and medical software packages with accurate data entry for patient safety and
reporting purposes.
2. Demonstrated ability to interact and effectively communicate with patients, their families, and people from diverse cultures.
This may include patients with English as a second language and patients from remote Aboriginal communities.
3. Demonstrated experience working in a high-pressure role in a fast-paced environment.
4. Demonstrated high degree of honesty and integrity with a proven ability to exercise confidentiality, initiative, and discretion
to provide a client focused service of excellence
5. High level of interpersonal, communication skills to effectively Liaise with colleagues, a diverse range of internal, external,
government and non-government agencies to provide information to those co-ordinating care for patients.
6. Ability to work a 24/7 roster across two campuses.
7. Demonstrated ability to work autonomously to process admissions and action directions received from Team Leader and
Clinicians in a busy service environment.
8. Ability to operate effectively in a team, contributing positively to team operations and working relationships.
Desirable
1. Experience in Medical reception duties, preferably in Emergency Department Administration.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with
blood or body substances), check with contact person for requirements.