Datacom is growing As a result, we are hiring for Customer Support roles in Noarlunga, Adelaide. Learn practical skills, build long-lasting friendships all while working flexible hours Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.
As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government clients In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.
What your day will look like?
- Working to a rotating roster that ties into your lifestyle
- Receiving inbound calls and resolving enquires related to a variety of government services
- Learning new skills while on the job
- Recording customer interactions and process account information
- Managing customer expectations
- Collaborating within the Datacom Connect team
What you'll bring
**To be successful in this role, you'll bring**:
- An interest in customer service
- Patience and empathy towards people in difficult situations
- The ability to identify customer needs and provide support.
- A team player focus, working collaboratively to exceed expectations
- Flexibility and adaptability
- A love for learning new things
- Intermediate computer skills
- Proficient verbal and written communication skills
- Due to Federal Government Clearance requirements, Australian Citizenship is required
**Benefits**:
Working at Datacom you are part of a team that connects people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. With over 7,200 people across our global offices and an annual revenue of over AU $1.1 billion annually Datacom is one of Australasia's largest professional IT services companies. We offer:
- Fast paced, friendly and supportive team environment
- Paid training
- Rewards & Recognition programs, performance incentives, end of year parties - and more
- Paid parental leave
- Monthly cake day, fresh fruit and regular monthly engagement events
- Retail discounts from leading retailers like Woolworths, Amazon and Apple
- Comprehensive training resources, with ongoing coaching and development
- Rapid career progression through our Datacom Academy, where you can work your way up and across the business
- A best-in-class employee assistance program run by Assure
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000
If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.
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