About This Leadership Role:
As a Senior Library Officer, you will play a pivotal role in leading and supervising customer service operations across libraries. You will:
* Oversee front-facing library services, including live chat, inboxes, and phone support
* Manage rosters and workflows for Library Officers, ensuring smooth daily operations
* Coordinate library tours, student orientation programs, and engagement activities
* Collaborate with IT to enhance user experience and troubleshoot technical issues
* Contribute to strategic priorities as part of the library leadership team
This is a hands-on leadership role where you will foster a culture of innovation and continuous improvement while ensuring exceptional service delivery.
You will also be responsible for mentoring and developing your team members to achieve their full potential. If you are a motivated individual who enjoys working in a dynamic environment, this could be the ideal opportunity for you.
We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative work environment.
Don't miss out on this chance to take your career to the next level. Apply now to become a key member of our library team!