Gaming Attendant & Relief Assistant Duty Manager
About the position Our Bar and Gaming team plays a central role in creating the Wests experience. We're currently seeking a full‐time team member to join the team at Wests New Lambton and help deliver exceptional service to our members and guests.
As part of the team you will keep our indoor and outdoor spaces, including designated smoking zones, welcoming, safe, and enjoyable – from assisting with service and enquiries to ensuring our venues remain clean and inviting.
In addition to the inherent responsibilities of a gaming attendant, this position will also involve acting as a relief Assistant Duty Manager when needed (training provided). Key responsibilities include:
* Provide friendly customer service
* Gaming machine service
* Drink orders and delivery to machines
* Reset and payout jackpot wins
* Operation of Tab and Keno terminals
* Cleaning of work station and equipment
* Operation of tills and cash handling
* Collect glasses from the floor and return to bar areas for cleaning
* Assist the Duty Management team to coordinate shifts
* Provide training and mentoring to develop team members
* Promote a positive and supportive team culture
* Ensure compliance with the Registered Clubs Act, Liquor Act, ILGR Regulations and Gaming Machine Act
This position requires availability on Friday nights and weekends, with reasonable availability Monday to Thursday. Shifts are rostered from the evening through to the early hours of the morning.
This role is ideal for an experienced candidate seeking a pathway into a management position within our clubs. We provide career development and traineeship opportunities to shape our employees into leaders and customer‐service superstars.
Certifications required: RSA, RCG & (preferably ARCG).
About you Bringing your passion for delivering high quality service, you enjoy offering a unique experience to enhance the overall entertainment experience for our members and guests. We're excited to hear from you if you have:
* Previous experience in a similar Bar or Gaming role
* An eye for detail, accuracy and compliance with NSW liquor and gaming legislation
* Working nights and weekends fits with your work/life balance
* Enjoy working in large teams
* Excel in fast‐paced work environments
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Benefits:
* Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP)
* Financial: Paid parental leave, 17.5% annual leave loading, above‐award wages and penalty rates, plus 40% off meals for club employees
* Lifestyle: Discounted gym membership for $25/month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels – The Executive, The Gateway and The Anchorage Hotel & Spa
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