Join to apply for the Customer Service Specialist role at Ascensia Diabetes Care1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Ascensia Diabetes CareAscensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.Our Values include:Resilient Growth MindsetExecutional ExcellenceCourageous LeadershipInclusive CollaborationWe believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.Job Title: Customer Service Specialist - Part Time – 20 hours per weekWe are looking for a highly energized and flexible candidate to act as a customer service specialist. The candidate will provide customer service support for health care professionals and for people living with diabetes, as well as their care givers. Being a diabetes device product specialist, the candidate will use his/her knowledge to support and solve customer enquiries, performing product troubleshooting and software/app/portal support over the phone, as well as responding to emails and social media enquiries regarding the same topics.Location: Sydney – HybridWhat you will be doing:Diabetes device Customer Service and Activation CallsRespond to customer enquiries via phone, chat, email and social media Troubleshoot product and software issues for people with diabetes and health care professionals Consult product manuals to be able to advise customers of appropriate options / solutions Log calls accurately in the CRM system and in-line with business procedures Develop and maintain a full knowledge of Ascensia products and services Support and maintain stock allocations and shipment of product to customers such as warranty replacementsWhat You Need For Success:High school diploma or equivalent; university degree preferredMust be a permanent residentPreferable experience of administrative work in medical industryFamiliarity with MS Office (working knowledge of Excel) & CRM systems (MS Dynamics an advantage)You thrive on problem solving and interaction with people over the phoneStrong phone contact handling skills and active listeningYou find value and motivation in supporting people with diabetes to achieve the highest possible quality of lifeWhat we can offer you:Hybrid work environment (2 days per week in office after onboarding), key performance indicator incentives, Annual Wellness Benefit, optional flu vaccine reimbursement, salary continuance and life insurance, employee assistance program, discounted health insurance & access to vehicle novated lease programTO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.Seniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Ascensia Diabetes Care by 2xSign in to set job alerts for “Customer Service Specialist” roles.North Sydney, New South Wales, Australia 1 month agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 17 hours agoKogarah, New South Wales, Australia A$70,000.00-A$80,000.00 2 weeks agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 17 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$60.00-A$70.00 1 week agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 3 days agoWe’re unlocking community knowledge in a new way. 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