At HSBC, our purpose is to Open up a World of Opportunity.
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We strive to provide opportunities for our customers and colleagues through global connectivity.
The financial hardship team aims to help our customers manage their accounts by guiding them towards resolving their financial problems.
Your dedication to the customer experience will be evident through your ability to provide financial solutions in an empathetic but effective manner.
You will be responsible for:
* Managing a portfolio of accounts of customers who are seeking financial assistance on their credit cards and home loans.
To achieve this, you must demonstrate empathy and understanding for customers who are going through financial difficulty and vulnerability.
This role requires ongoing training and development plans to ensure you remain proficient in providing financial solutions.