The opportunity:
Delaware North Australia is hiring a full time **Assistant Outlet Manager** for our Picketts venue at **Melbourne Airport**! We're looking for someone who's passionate about delivering outstanding guest service, with a positive attitude and a drive to create unforgettable experiences.
In this role, you'll support the manager in overseeing daily operations, managing staff, boosting revenue, and exceeding guest expectations. This is your chance to lead a dynamic team, showcase your skills, and make a real impact. Your input will be key to our success, and you'll build a reputation as the best in the business!
What we offer:
- Free staff car parking
- Discounted food and beverage purchases across our outlets
- Airport ASIC pass valid for 24 months
- Reward and Recognition program
- Training and development opportunities
- Being part of a global company opens doors to various possibilities across our network of Australian and international resorts, airports, and stadiums
What you will do?:
- Assist in managing the daily operations of the venue and ensure all tasks are completed efficiently
- Focus on guest satisfaction through exceptional service delivery
- Achieve financial targets, manage budgets, control stock and oversee labour
- Ensure adherence to OH&S and food hygiene standards
- Support, develop and lead a diverse team with a strong emphasis on training to exceed guest expectations
More about you:
- Previous supervisor/manager experience in a fast-paced cafe environment
- Responsible Service of Alcohol Certificate
- Food Safety Certificate
- Passion for the hospitality industry with a guest-focused, energetic, and self-motivated approach
- Strong people leadership skills
- Experience in recruiting, mentoring, training, and developing teams
- Strong communication skills
- Ability to work a 7-day rotating roster
Who we are:
Melbourne Airport serves as a primary transportation hub in Australia, facilitating travel for millions of passengers each year. The airport features a range of amenities, including lounges, dining options, shopping outlets, and traveler services. You will be part of an industry-leading team that shapes the travel experience for countless guests.