We are seeking a Training Program Designer & Manager to join us on a fixed term 20-month contract basis, based in Melbourne (preferred) or Brisbane or Adelaide, with a hybrid flexible model.
This is an opportunity to work with a diverse team of passionate individuals who use technology to improve social justice outcomes and feel supported to belong and thrive.
About the role
Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub), which provides tailored resources to help over 10,000 organisations each year leverage digital technologies and amplify their impact.
The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online learning courses) and expert advice.
This role is responsible for working with internal and external Subject Matter Experts to support the development and delivery of webinars, self-paced learning modules and digital guides to improve the capability of non-profit IT managers, staff and vulnerable communities.
You will:
* Develop and manage a training program calendar that sustainably builds digital capability across eight areas:
1. Tech foundations for NFPs - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure
2. NFP Applications – corporate and service delivery systems including finance, HR, client/case management and CRMs
3. Data & Analytics for NFPs – data tools, infrastructure, analytics and reporting to measure activities, outputs, impacts and outcomes
4. Digital marketing for NFPs – website, social media, electronic Direct Marketing and fundraising
5. IT management for NFPs – IT strategy/planning, budgeting, governance and business continuity
6. Artificial Intelligence for NFPs – to unlock the power of AI for enhanced NFP impact while mitigating the associated risks in an increasingly complex marketplace
7. Cyber security protections for NFPs – protect information from online threats and accidental disclosure
8. Online cyber safety for vulnerable communities – educate vulnerable community groups how to protect themselves from cyber security risks and common online scams, enabling people to feel safer and more confident online.
Key responsibilities
* Lead the development of training content (webinars & self-paced courses), leveraging content from Infoxchange partners, internal subject matter experts, including appropriate supporting resources (workbooks, digital guides, etc).
* Recruit and manage a small volunteer team to support training program delivery.
* Work with the Marketing / Communications team so they can effectively promote the training program.
* Manage the facilitation of training programs, learning from feedback to refine future programs and maximise impact/sustainability.
* Manage and maintain the Learning Management System, working with development teams to prioritise and implement potential enhancements.
About you
To succeed in this role at Infoxchange, you will demonstrate:
* The ability to conceptualise, design and develop high quality blended learning artefacts to support digital (ICT) adoption
* Design high quality learner-centric digital learning experiences and resources (courseware and simulations using Articulate 360 (or similar) authoring tool
* Be skilled in undertaking training needs analysis and design activities for virtual instructor-led training
* Have proven skills and experience in delivery of training content in a Learning Management System such as Moodle.
* Deep knowledge of digital learning principles and practices
* Skilled in writing guides and developing resources to support learning outcomes
* High level interpersonal and professional communication skills to work effectively with individuals and teams with different levels of technical knowledge
* Ability to work effectively with digital Subject Matter Experts
* Well-developed organisational skills, including an ability to set priorities and to pursue tasks to deadline and manage multiple projects with variable timelines
* Work well in a team environment
* Understand and have experience/passion for working with digital technologies in the not-for-profit sector (or similar).
What we offer
* A great team to work with
* A base salary of $110-120k plus superannuation and 17.5% annual leave loading
* Salary packaging benefits to reduce your taxable income and put more money in your pocket
* Flexible work arrangements (including hybrid working)
* Additional leave provisions (paid parental leave supplement, annual leave loading)
* Health & wellbeing program
* Benefits for new parents
* Great learning and development opportunities
* Employee reward and recognition program
* Carbon neutral offices
We're passionate about taking care of our employees, so working with us means that you will also enjoy a supportive and inclusive work environment.