Job Title:
* Overview:
o As a Customer Support Specialist, you will be responsible for resolving complex technical issues and delivering exceptional customer experiences.
o You will work closely with internal teams to resolve escalated cases and communicate recurring issues and enhancement opportunities.
* Key Responsibilities:
o Diagnose and resolve complex technical issues related to platform functionality, integrations, performance, authentication, networking, and configuration.
o Manage customer cases through various support channels.
o Collaborate with internal teams to resolve escalated cases.
o Serve as a customer advocate by communicating recurring issues and enhancement opportunities.
* Requirements:
o Strong troubleshooting ability across complex technical systems.
o Ability to read and debug JavaScript and basic Java or similar backend languages.
o Experience with two or more of the following areas: user management, web services integrations, email infrastructure, networking, relational databases, operating systems, web application stacks, remote administration.
o 2-4+ years in customer-facing technical support or software engineering environments.