Operations Manager - Ballarat page is loaded## Operations Manager - Ballaratlocations: AUS Ballarat Corner University Drive and Vincent Drivetime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, 2026 (28 days left to apply)job requisition id: R1710493Job Title:Operations Manager - BallaratJob DescriptionAs an Operations Manager, you will lead and coordinate multiple teams to ensure outstanding service delivery for our clients. This role combines people leadership, operational oversight, stakeholder collaboration and requires a resilient and adaptable leader who can navigate challenges, drive continuous improvement and maintain strong team engagement in a dynamic environment. You will have the opportunity to shape team performance, influence operational strategy and deliver meaningful outcomes for both employees and clients.At Concentrix, we partner with some of the world's most recognised brands to deliver exceptional customer experiences. We're looking for an Operations Manager who is passionate about leading people, improving performance and delivering strong operational outcomes in a fast-paced environment.As an Operations Manager, you will lead and coordinate multiple teams to ensure outstanding service delivery for our clients. This role combines people leadership, operational oversight, stakeholder collaboration and requires a resilient and adaptable leader who can navigate challenges, drive continuous improvement and maintain strong team engagement in a dynamic environment.You will have the opportunity to shape team performance, influence operational strategy and deliver meaningful outcomes for both employees and clients.**What You'll Be Doing*** Inspire, lead, coach and develop team leaders and specialists to achieve strong individual and team performance* Create a positive, high-performing team culture focused on engagement and professional growth* Oversee daily operations to ensure service delivery targets and client expectations are met* Analyse performance metrics and implement improvements to optimise results* Build strong relationships with internal stakeholders and client partners* Provide regular updates on team and account performance* Manage attendance, performance and behavioural processes when required* Ensure compliance with company policies, processes and security requirements* Maintain accurate documentation and manage workforce updates through HR systems such as Workday* Support employee wellbeing and maintain a safe working environment**What You Bring**We're looking for a leader who combines operational expertise with strong emotional intelligence.* Proven experience leading and motivating high-performing teams* Strong operational management and problem-solving skills* The ability to analyse performance data and implement improvements* Excellent stakeholder management and communication skills* Confidence managing complex people matters professionally and objectively* Strong organisational skills and the ability to balance competing priorities* Advanced computer and systems navigation skills across multiple platformsExperience in contact centre, customer experience or large-scale service operations environments will be highly regarded.At Concentrix, our people are at the centre of everything we do. We call our employees Game-Changers because they help transform the way businesses connect with their customers.Our culture is built around:* Championing our people* Acting with integrity* Collaborating constructively* Pursuing excellence* Winning together with our clientsIf you're a motivated leader who enjoys building strong teams, improving operations and delivering meaningful results, we'd love to hear from you.Apply now and help us change the game in customer experience.Location:AUS Ballarat Corner University Drive and Vincent DriveLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr