* Permanent full time inbound and outbound contact centre opportunity in Caboolture
* Rewarding employment opportunities, making a difference in your local community.
* $33.24 per hour + Salary Packaging benefits + Super + huge variety of staff discounts & benefits
Make a meaningful difference with BlueCare
We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
Your part in the team
The BlueCare Residential Home Placement Services Team provides the single point of remote contact and support for prospective customers as they research and apply for Blue Care Residential Aged Care. Reporting to the Team Leader, the role of the Residential Home Placement Officer provides customers with proactive, practical and timely support from their initial Blue Care enquiry, through site tours, application and ultimately through to transitioning into a Blue Care Residential Aged Care home.
This role will ensure high customer satisfaction and engagement with Blue Care through delivering a Blue Care person-centred and consistent accounts management approach. You will:
* Provide a high level of inbound and outbound customer service
* Be able to communicate effectively to both internal and external customers - via phone, email and online
* Determine customer needs and assist to understand suitable care options
* Explain the Aged Care process in detail including the fees payable
* Follow all legislative requirements including issuing legal contracts to clients
* Use mainstream software including the Microsoft Office Suite and database applications
What makes a difference for us?
* Well-developed communication skills in order to proactively respond to customer needs and offer support according to individual customer circumstances.
* Proven experience coordinating the end-to-end customer journey for residential intake including empathy for customers and a genuine desire to seek the best possible customer outcomes.
* Demonstrated problem solving skills including the ability to identify the best care options to meet customer needs.
What makes a difference for you?
With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland's largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
* Flexible work arrangements to support work-life balance
* Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
* A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
* A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
* Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we'd love you to be too
Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Start making a difference today
Our application process takes less than 15 minutes – Click the 'APPLY' buttonto be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.