**What success looks like in this role**:
- Act as a single point of contact to provide 1st level IT support.
- Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
- Perform standard diagnostics to initiate the problem management workflow process.
- Strive for a high level of first-contact resolution.
LI-KP1
**You will be successful in this role if you have**:
- NV1 or NV2 Clearance is required.
- Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365
- Understanding of Active Directory and administration processes
- A keen interest in developing a career in IT (essential)
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.