Job DescriptionAs our Overnight Porter, you'll play an essential role in ensuring our hotel runs smoothly after hours.
You'll be the calm and capable presence that keeps our property pristine, assists guests with late-night requests, and supports our overnight operations with efficiency and discretion.Provide accurate information in response to all enquiries.Assist with guest luggage and deliveries when required.Stay informed of daily activities via Daily Round-up, Opera and diary.Be aware of all ongoing matters within the Hotel and any special events planned.Stay alert to daily VIPs.Follow and implement all departmental procedures, SOPs and checklists.Support the Night Audit and Security teams with general duties, including safety checks and lock-up procedures.Conduct regular patrols of hotel areas to ensure guest comfort and security.Liaise closely with Front Office, Guest Relations, Reservations, Bell Captain and Valet to ensure guest arrivals, departures and queries are handled courteously and efficiently.Serve guests with flair and professionalism, ensuring their requests are quickly and efficiently achieved.Deliver personalized service and embody the "Essence of Pleasure."Adopt a "can-do" attitude, embodying the art of French hospitality.Perform tasks within a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.QualificationsPrevious experience in a hotel or guest service role, ideally within a luxury or 5-star environment.Strong attention to detail and pride in presentation.Ability to work independently and manage time effectively during overnight hours.Excellent communication and problem-solving skills.Professional appearance, representing Sofitel brand.Valid Australian Driver's License.Flexibility to work weekends and public holidays.We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment during the recruitment process, please let us know.Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
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