Job Number 26057728Job Category Food and Beverage & CulinaryLocation W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000Schedule Full TimePosition Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking talent who can blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
CURATING ORIGINALITY TAKES TALENT
Beverage & Food Executive role focuses on the daily planning of B&F operations and assists with managing guest enquiries, activations, reporting and B&F administration. The role works closely with the hotel marketing team to create or modify menu designs, templates and collaterals, and assists B&F leadership with day‐to‐day tasks.
* Ensure that all phones are managed in a professional manner according to brand guidelines.
* Anticipate guest service needs, asking questions to better understand and act on guest preferences.
* Be present in front‐of‐house areas and build relationships with talent, clients, and existing clients.
* Verify all B&F reservation information with callers to ensure accuracy and enter booking information into SEVENROOMS.
* Accommodate and document special requests accurately and efficiently.
* Explain guarantee, group surcharge and cancellation policies to callers.
* Answer guest questions about different B&F venues (hours of operation, concept, menu offerings, promotions, events).
* Coordinate all group reservations and private use events for all B&F venues.
* Follow up‐selling techniques and sales strategies to maximize property revenue.
* Manage setup and backend of all B&F related software systems like SEVENROOMS and IRIS.
Requirements
* Previous experience in a similar hospitality role.
* Excellent verbal and written communication skills, Microsoft Office skills, and exceptional attention to detail.
* Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva.
Benefits
* Discounts on hotel rooms at all Marriott International properties for you, your family and friends.
* Hotel training opportunities produced independently by W Sydney and internationally recognised programs by Marriott International.
* Discounts on food & beverage across all W Hotels.
* Recognition programs to keep you motivated.
* Wellbeing & mindfulness programs.
* Employee Assistance Program.
* 'Great Places to Work' certification.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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