Make a Difference in Aged Care
Are you ready for a new career adventure? We have an exciting opportunity for an Admissions Coordinator/Customer Service Consultant to join our team in Echuca, Victoria.
You will play a pivotal role in welcoming and onboarding new residents into our care home, working closely with the General Manager and Centralized Admissions team to lead and refine the end-to-end admissions journey. Your strong communication skills and ability to solve problems independently will be invaluable in conducting tours, facilitating smooth transitions, and providing excellent customer service.
In this role, you will also collaborate with our fellow Customer Services Consultant to support general administrative functions across all areas of the home's operations. If you have a background in aged care sales and are passionate about making a difference in people's lives, we want to hear from you!
About the Role
* Drive occupancy through local area marketing and admission activities
* Manage resident administration, including enquiries, admissions, and maintaining occupancy targets
* Provide prospective residents and their families with a warm, welcoming, and informative introduction to the care home
* General administration, including document control, filing, customer service, reception, and implementing organisational initiatives and community events
Required Skills and Qualifications
To succeed in this role, you will need:
* Previous experience in a similar role
* Strong sales experience in the aged care sector (an advantage)
* Intermediate to advanced skills across the MS Office Suite
* Highly developed organisation and time management skills
* The ability to solve problems independently
* Excellent communication and interpersonal skills
* Minimum of a Cert III in Business Administration or equivalent experience
* Understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes
Benefits
We offer a range of benefits to support your wellbeing and career development, including:
* Free select health insurance products for you and your immediate family up to $5.5k
* 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family
* VIVA Happier Healthier - our employee wellbeing program
* Career development opportunities, including access to leading training and professional development
* Comprehensive induction and buddy program to set you up for success
* Be recognised and rewarded - Bupa Love Reward Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
Other Information
This role requires you to be at the heart of the action, working closely with our team to deliver exceptional results. You will be responsible for manning the main reception desk and other tasks as directed by the General Manager. If you are passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply.