Community Manager - Element by Ingenia Lifestyle
Fullerton Cove NSW 2318, Australia
Reporting to the Area Manager, you'll help lead day‐to‐day community operations, building a strong sense of connection and belonging for residents. You'll deliver exceptional experiences through customer‐focused service and operational excellence.
An elegant over‐55s community blending thoughtful design with a vibrant lifestyle, close to culture, fresh local produce, and just a short drive or ferry ride from Newcastle.
Benefits
* Heavily discounted accommodation at Ingenia Holiday Parks, with savings that can go beyond 50%
* Up to 26 weeks paid parental leave
* Take 4 weeks' annual leave & earn a 5th week of paid leave free
* Employee share options
* Novated Lease options
* Employee referral, employee of the month, and employee of the year rewards
In this Role, You'll
* Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
* Oversee day‐to‐day community operations, including presentation standards, occupancy, tenancy and resident engagement
* Lead financial performance through budgeting, planning and management of P&L outcomes
* Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
* Lead, motivate and support team members and contractors to consistently deliver high‐quality outcomes
You're Likely a Match If You
* Bring experience managing resident or customer relationships in property, hospitality, aged care or community settings
* Are confident leading day‐to‐day operations while balancing competing prioritiesHave experience managing budgets, P&L performance or commercial outcomes
* Handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries
* Are a visible, hands‐on leader who enjoys being the go‐to person for residents, teams and stakeholders
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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