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ABOUT US
Now is the time to take your career to the next step and work at a world-class venue with a passionate group of people.
The Cairns Convention Centre is an award-winning venue located on the shores of the Great Barrier Reef. The Centre is home to some of the largest conferences and events in Tropical North Queensland. Where no two days are the same, the centre hosts an exciting array of events, conferences, concerts, NBL basketball games, banquets, public events, and performances. You will work with a team of dedicated professionals to achieve excellence in events in our multi-million dollar refurbished and brand-new building.
At the Cairns Convention Centre we strive to create a working environment that rewards excellence and creates opportunities for advancement, while ensuring a balance between work, family and community.
IT SUPERVISOR
FULL TIME
ABOUT THE ROLE:
Cairns Convention Centre is looking for a proactive Information Technology (IT) professional to join our team as an IT Supervisor. Reporting to the Corporate Services Director and working closely with the Audio-Visual department, this role is responsible for :
* Providing IT support for our team.
* Management of all ITC hardware and software for the Centre, covering corporate and event requirements.
* Ensuring all security measures (firewalls, virus protection, access controls) are maintained for effective data protection and back up data processes are managed, including disaster recovery.
* Ensuring all licensing requirements are up to date and relevant for purpose.
* Assisting management to determine IT future direction to ensure a world class convention facility.
* Budgeting, financial management and statistical reporting.
* Developing and maintaining documentation to support management of the Centre's servers and all applicable systems and applications.
* Developing and maintaining business and resilience plans in relation to IT systems and equipment.
* The role is primarily office hours, but availability to support the IT needs of our events, or our corporate systems, outside of office hours is required.
ABOUT YOU:
Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.
You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.
You will have:
* Experience working in a similar IT role
* A desire to provide great customer service
* Technical university qualifications will be highly regarded.
* Troubleshooting and problem solving skills.
* Proven ability to use initiative, make decisions and meet deadlines.
* Knowledge and experience with:
* Technical infrastructure including servers, desktops, firewalls, including DHCP, VLAN, VRF, LAN & WAN networking principles
* Microsoft 365 Hybrid Environment, Azure, Exchange (Online & On premise), Endpoint Manager
* Microsoft Server Platforms – Administration of Active Directory, DNS, ADFS, DFS and GPOs
* Supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
* Support and Configuration of Routers / Switches and Wireless Access Points in a Cisco Networking Environment
* Printer Management
* HyperV Virtualisation Platforms
* ITC Hardware rollouts
At Cairns Convention Centre we are committed to creating a culturally safe and inclusive environment which values and respects diverse abilities, styles, backgrounds, experiences and perspectives. We welcome and encourage applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with visible and invisible disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
To apply, please click on the apply tab and apply via our online platform. If you need an adjustment to participate in the recruitment process, or you would like information about what we can do to help you, please contact our team at
APPLICATIONS CLOSE Sunday 7 September 2025.
A satisfactory National Police Records Check is required for this role.
To be eligible for employment you must have valid working rights in Australia.
ABOUT THE COMPANY
ASM Global is the world's leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to maximize the guest experience. The company's elite venue network spans five continents, with a portfolio of more than 350 of the world's most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centers, including Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Shenzhen World China; and P&J Live in Aberdeen, U.K.
ASM Global has always had a bold vision to be a true employer of choice, great place to work and a company who provides long term careers and development opportunities.
Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.
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A Queensland Government initiative operated by ASM Global