Are you a high-energy leader who knows Canberra inside out?
Racquet Club is looking for a vibrant, methodical, and community-focused Club Manager to lead our operations in the nation's capital.
This isn't a "behind-the-scenes" role. We need an energetic, cheerful elite operator who thrives on social interaction and finds peace in perfect organization. You will be the face of the club, responsible for building a thriving Padel and Pickleball community, ensuring the courts are always buzzing, and maintaining our premium brand standards with total precision.
Key Responsibilities
1. Community Engagement & Occupancy Growth (Canberra Focus)
* Occupancy Specialist: Proactively design and launch social activities, "mix-ins," and intro clinics specifically tailored to the Canberra demographic (government, corporate, and active families) to maximize court usage.
* Vibe Management: Infuse the club with high energy and a welcoming atmosphere. You are responsible for ensuring every member feels part of the Racquet Club family.
* Local Integration: Leverage your knowledge of the Canberra community to build partnerships and increase the club's local footprint.
* Direct Supervision: Lead, recruit, and train on-site personnel (Front Desk, Operations, and Maintenance) to meet our gold standards.
* Rostering: Manage the "Club House" roster to ensure optimal coverage during peak demand while strictly managing the operational budget.
* Mentorship: Foster a professional, cheerful work environment that motivates staff to deliver elite service.
3. Coaching Operations & Programming
* Schedule Optimization: Oversee weekly schedules for all coaches to ensure availability aligns with the busiest times for Canberra locals.
* Accountability: Strictly validate casual staff sessions and monitor contracted hours to ensure maximum productivity and high-quality coaching.
* Asset Control: Manage ball inventory and equipment maintenance with a methodical approach.
4. Operational Excellence & Facility Atmosphere
* Facility Standards: Maintain rigorous cleanliness across Padel & Pickleball courts, lounge, pro-shop, change facilities, and recovery areas.
* Daily Readiness: Conduct walkthroughs to ensure the club is spotless and 100% "member-ready" every single morning.
* Maintenance: Coordinate routine repairs and ensure total OH&S compliance.
5. Financial Integrity & Inventory Mastery
* Financial Monitoring: Oversee all income streams (memberships, bar, merchandise) ensuring every sale is recorded with total accuracy.
* Fortnightly Reporting: Prepare and deliver bi-weekly performance reports regarding KPIs, occupancy growth, and financial health.
* Stock Precision: Manage Pro-Shop and Bar inventory through regular audits to minimize shrinkage.
The Ideal Profile
* High-Energy Personality: You are naturally cheerful, energetic, and love connecting with people.
* Canberra Expert: You have deep knowledge of the Canberra community and understand how to engage the local population.
* Extremely Methodical: Despite your high energy, you are detail-oriented and find "peace in order."
* Startup DNA: You love fast-paced environments where you can take initiative and build something from the ground up.
* Proven Leader: Experience managing teams and complex operations is a must.
* Sports Lover: A passion for racquet sports is essential.
Why Join Racquet Club?
* The Challenge: Lead a premium brand in a market with massive potential.
* Dynamic Environment: A workplace where your creativity in building community activities is directly rewarded.
* Premium Culture: Be part of a rapidly scaling company that values high standards and a great vibe.
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