We are seeking an experienced UX Researcher to lead our digital transformation initiative, driving customer journey improvements and business growth through data-driven insights.
The ideal candidate will have a strong background in UX design, with experience in user research, wireframing, information architecture, and usability testing. They will be proficient in tools like Figma, FigJam, Adobe Creative Suite, and Miro, and have the ability to create interactive prototypes that accurately simulate real-world user interactions.
* This is a key opportunity for someone who thrives in fast-paced environments, working autonomously and embracing ambiguity. You will balance big-picture thinking with a sharp attention to detail, communicating design decisions clearly and persuasively.
* You will work closely with our Head of E-commerce, leading the project from start to finish, and receive support and mentorship from an experienced broader team.
Key Responsibilities:
* Engage in discovery sessions with customers/clients to understand their interactions and needs.
* Consult with cross-functional teams to identify opportunities and understand the impact of our digital landscape on efficiency, processes, and sales outcomes.
* Facilitate research that captures internal and external insights to shape and scope requirements, identify challenges, and highlight possible solutions.
* Use insights to make impactful decisions that reflect our brand position in our industry.
* Craft end-to-end digital experiences through wireframes, prototypes, initial design files, and user testing.
* Brief functional wireframes to internal and external partners and deliver branding and design principal requirements.
* Oversee external development support to ensure end-to-end project management is delivered on time and at a high standard.
* Continuously analyze and optimize the customer experience and content to drive customer satisfaction and wider business efficiency through positive engagement.
About Us:
We are a dynamic organization committed to innovation, growth, and ideation. We foster a culture of continuous learning and improvement, and we're looking for someone who shares these values.
As a UX Researcher, you will play a pivotal role in shaping our digital transformation strategy, driving business growth, and delivering exceptional customer experiences.