Saluda Medical is the pioneer in closed-loop Spinal Cord Stimulation (SCS), a ground-breaking SCS therapy that can measure the spinal cord's response to stimulation and make real-time adjustments to therapy. Saluda is a global company with headquarters in Australia and offices in the United States and Europe.
At Saluda, we challenge boundaries. We innovate and think beyond the conventional. We disrupt. With the passion and energy of an accomplished team of seasoned experts, our focus is to revolutionize the standard of care in the neuromodulation space by transforming the lives of patients suffering from debilitating pain.
The Clinical Specialist is the primary clinical support who works with and assists sales representatives to develop new sales opportunities and accounts with physician and hospital accounts. You will also provide technical expertise, product demonstrations, patient care, installation and maintenance of company products.
We are searching for an enthusiastic individual based in or near Melbourne who is looking to grow in an exciting and supportive environment, supporting a technically exceptional therapy that genuinely changes people's lives!
Key Accountabilities and Associated Responsibilities
* Develop and maintain relationships with physicians and staff at assigned clinical sites by providing a high level of service and responsiveness by providing ongoing education and clinical expertise regarding the use of company's products.
* Possess and share superior clinical knowledge of the Company's products, their clinical applications, instructions for use, and procedural techniques.
* Provide technical and educational training to physicians and staff on the use of the company's products.
* Provide case support, including Operating Room/procedure support.
* Work with sales, marketing and R/D personnel to communicate product, clinical and market information to appropriate Saluda personnel to support and develop product improvements.
* Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
* Perform patient follow-up to assure customer and patient success with the implanted products.
* Develop and maintain business relationships with hospital personnel.
* Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centres).
* Communicate with Patients and Clients afterhours and on weekends as needed.
* Travel daily within territory.
* Other duties as assigned.
Qualification Requirements
* Bachelor's degree or equivalent combination of education and experience.
* Experience in a clinical or hospital environment.
* 2+ years of experience in medical devices.
* Must have a valid driver's license and active vehicle insurance policy.
Knowledge/Skills/Abilities
* Operating room sales highly desirable.
* Analytical skills, including statistical analysis preferable.
* PC skills necessary (MS Office/Excel) and experience with sales force automation tools.
* Ability to travel 60%.
* Possess high empathy and compassion for patients.
* SCS experience and/or patient interaction experience preferable.
* Demonstrated ability to develop and influence relationships.
* Analytical skills, including statistical analysis.
* Experience in a consultative sales role a plus.
* Ability to plan, organize, and prioritize own daily work routine to meet region requirements.
* Adhere to company policies and conduct all business in an ethical manner.
* Computer proficiency.
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