About this Role
* Skillfully support our clients and claims teams with strategic return to work, recovery and independence advice.
* Work closely with all internal and external stakeholders, supporting claims risk triage, case management strategies for more complex claims, educating claims staff on injury and RTW best practices, enhancing injury management planning and undertaking face-to-face interventions where required to support our customers.
This is a unique opportunity to make a meaningful difference in the lives of our customers.
Key Responsibilities
* Support customers and clients with the recovery, return to work (RTW) and return to health;
* Support case management of injury recovery with regular face-to-face claim conferencing and proactive identification of psychosocial factors impacting injury recovery;
* Develop and support strategic return to work and recovery solutions, and coach teams in continuous improvement and best practice claims management;
* Collaborate with internal and external stakeholders, medical professionals and Vocational Rehabilitation Providers throughout the recovery journey to support recovery at work outcomes;
* Identify and administer opportunities for education, benefits of services and other rehabilitation and/or vocational support to create positive impact to return to work outcomes;
* Educate and inform stakeholders on the return to work process and legislative requirements.
What We Offer
A collaborative working environment that is built around great team support and rewarding opportunities.
* Attractive remuneration packaging & flexible work arrangements;
* Paid Parental Leave scheme;
* A unique and exciting career - as we grow, so do the opportunities for our people;
* Opportunities for ongoing education and development;
* Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.